Last updated · 20 October 2026
Refund policy
TownPlanningPrep sells immediate access to digital learning content. This policy explains when we refund a payment and how to ask for help.
Completed digital purchases are generally non-refundable for change of mind or non-use. The exceptions and mandatory rights below still apply.
This policy applies to purchases and renewal charges from 20 October 2026. Earlier purchases keep their purchase-time terms, as explained below.
Eligible cases
- A duplicate charge for the same purchase or renewal.
- A successful payment where access cannot be restored after we verify the payment.
- An incorrect amount charged because of a TownPlanningPrep checkout error.
Standard request window
For standard eligible requests, email us within three working days of each charge, including Monthly renewals. We review the purchase evidence and the reason for your request; approval is not automatic.
Working days are Monday–Friday, excluding Indian national public holidays. Count from the next working day after the payment date in Indian Standard Time (IST).
This is the request window, not a promise of refund settlement within three working days. The time for approved funds to arrive depends on the payment provider and bank.
Mandatory consumer remedies
Mandatory consumer remedies for deficient, misdescribed or undelivered services are not limited by this request window or by whether paid content has been opened or used. You can report these issues later. Nothing in this policy removes your statutory consumer rights.
Earlier purchases
For purchases made before 20 October 2026, the purchase-time terms remain: unused or minimally used purchases are reviewed case by case when you contact us within seven days of the charge. Under those earlier terms, we normally cannot refund a completed purchase after substantial paid content has been opened or attempted, subject to eligible payment or access errors and mandatory consumer rights.
How to request a review
Open Billing and receipts and choose “Request refund by email” beside the relevant purchase. Opening the draft does not send it or initiate a refund. Review the details, add your reason, and send the email yourself.
If your email app does not open, email tsgrs88858@gmail.com with your registered account email, product, INR amount, purchase date, Razorpay payment ID, order or receipt reference where available, and a short explanation. Never send card details, bank or UPI credentials, passwords, OTPs or UPI PINs.
The owner manually verifies requests under this policy and processes approved refunds in Razorpay. Sending a request does not guarantee approval.
A refund request does not cancel Monthly renewal. To stop future charges, use the separate Cancel renewal control in Monthly billing.
Deleting your account
Deleting your account cancels any renewal immediately and ends access to purchased content. Remaining paid time is not automatically refunded. Where possible, request a review before deleting and keep your payment references. Account deletion does not remove mandatory consumer remedies.
Timing
Approved refunds are submitted to the payment provider. The time for funds to appear depends on the bank or payment method. Your statutory consumer rights remain unaffected.